Contact Why loyalty Services About

ABOUT US

BUDDY LOYALTY IS THE NEXT GENERATION LOYALTY MARKETING AGENCY

Our mission is to maximise the satisfaction of your customers in order to drive them to be true loyalty customers for you who will become your brand advocates, keep them giving you more personal information and help you better understand who your best customers really are and what they truly hope for and need.

By doing that, we help you to give them a more personalised and authentic brand experience which builds even stronger and the most meaningful bonds with them.

The industries we work with include restaurants, convenience stores, retail, kiosks, travel, financial services, telecom and media.

WE BELIEVE IN TECHNOLOGY PARTNERSHIPS

That’s why we only work with the best loyalty technology and platform providers globally to bring you the latest top-notch solutions to eliminate the need for trying to invent the wheel again, increasing the speed of development and reducing the costs.


In fact, we believe in technology in loyalty business and we see that ‘stamp-cards’ have been outdated for a long time now. Your customers need more than that - and we respect that fact.

OUR SERVICES

CONSULTING

Our consulting service is for when you are going to examine your existing loyalty program to know what is good and what parts need to be improved.


It is also the right choice if you don’t already have a loyalty program and if you are not planning on having one in the first place, but you want to know more about the options you have with your brand.


We will analyse the recommendable opportunities for your existing or potentially upcoming loyalty program.

LOYALTY STRATEGIES

The right customer loyalty strategy helps you gain competitive advantage, catch up to competition, differentiate, use marketing spend in the most effective way and respond to your customers’ demands for reward and recognition to make them satisfied.


We help you build your loyalty strategy, including the business model, rewards strategy, financial model, customer value proposition, loyalty operation, analytics & data-driven loyalty marketing and liability management, among others.

LOYALTY PROGRAMS

From the initial design to implementation, we provide you with a turn-key loyalty program whether it is a propietary or coalition program. Understanding every member interaction with your brand gives you deeper insight into your customers, predict behaviors better, increase visit frequency and drive more spending.

We help businesses create customer loyalty through rewards programs. Rewarding customers helps retain customers – and retaining customers increases sales and profitability.


5X

It takes 5 times more resources to attain a new customer than to keep an existing one.

66%

of consumers modify their spend to maximize their loyalty rewards earnings.

94%

want to receive their loyalty program communication.

WHY LOYALTY MARKETING

Loyalty marketing is an established marketing discipline that rewards and recognises your best and most potential customers to increase their lifetime value in this digital and mobile age. Loyalty marketing focuses on the identification of the best customers to retain them and, as your marketing is more focused, you are able to increase your yield so that together with long-term relationships you get the best possible business results.


LOYALTY IS AN OUTCOME OF STRONG CUSTOMER RELATIONSHIPS AND CHANGING BEHAVIORS


Customer loyalty is all about more efficient targeted marketing, repeat purchases, share-of-wallet, customer retention, cross-selling & upselling, referrals & advocacy, engagement and lifetime value as members are dedicated to your brand - all this leading to higher revenue and profit.


A loyalty program makes it easy for you to gather data, thereby revealing customer insights and buying behaviours among other insights into the entire world of your loyalty customers - and to change your loyalty members’ behaviours.

The objective of any loyalty program is to appreciate and reward your loyal customers for choosing your brand over your competitors.

CONTACT

For futher information, please contact Olli Kallioinen

olli.kallioinen@buddyloyalty.fi
+358 40 7499199

Kampinkuja 2, 00100 Helsinki
Finland